Cancellation of an order can be either by oongole [KGLLP] or by you.

Cancellation by “US”

oongole has the discretion to cancel an order. Some of the reasons for cancellation are as under (not being exhaustive list of reasons):

• Failure to comply with any of the terms.
• Product is unavailable with us.
• Technical errors or issues.
• Problems identified by oongole credit and fraud avoidance department.
• Invalid address is given in order details.
• Mal practice is used to place the order.
• Bulk order is placed for commercial resale.
• Multiple orders are placed for same product at the same address.
• Order is undelivered after [x] attempts.
• EMI offer is rejected by the bank.
• Failure to collect the order within stipulated time.

oongole reserves the right, at its sole discretion, to refuse or cancel any order for any reason whats oever. On such cancellation you will be sent a notification email or SMS at the email address or mobile number provided to oongole. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Cancellation by “YOU”

You may cancel an order for any reason, although cancellation by you must be done before the product has been shipped for delivery to you. No cancellation is permitted subsequently. You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service.

You can cancel an order, or part of an order where multiple products have been ordered. This can be done either by calling or emailing customer care team or in your account on the Website through ‘my account’. You should state the reason for such cancellation. oongole will process the request for cancellation as per the policy in force.

If an order has been successfully cancelled, you will be sent a confirmation email or SMS at the email address or mobile number provided to oongole.

oongole reserves the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold oongole [KGLLP] liable for any rejection of order cancellations.