Returns not accepted

We do not accept returns in following scenarios:

• Products which have expired post purchase.
• Second time request against the same product/order.
• Items marked as "Non-Returnable" on the product detail page.
• The return product packaging got damage during transit due to improper and inadequate packing.

How to Return?

You can raise a return request within the time frame mentioned above by following these simple steps on the Platform:

• Go to My Orders;
• Select the respective order and click on ‘RETURN’;
• Check to see if the product/s that you wish to return are returnable and have an active return window;
• Select the item you wish to return with quantity and reason for return.
• After your return request is processed, we will pick up the return items as per the following timelines:

• For Tricity Chandigarh: Within 24-48 hours from the time of approval of return request.
• For Other Cities: Between 4-5 business days from the time of approval of return request. Please note that this time period may be longer depending on the third-party courier partner’s terms.
• Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification.

Cancellation of return request

A request for return once made can be cancelled by contacting our customer care. In case the Logistics Service provider arrives to receive the shipment and you want to cancel the request, you may choose to inform the logistics service provider that you do not wish to return the product. You will receive an email or SMS notification at the email address or mobile number provided to oongole cancelling your return request.

Refusal of return request

oongole [KGLLP] reserves the right to refuse or cancel any return request. If the request for returns is not allowed by the Returns Policy, you will not be refunded the payment made or any costs, and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by oongole [KGLLP] and accept its decision regarding the refusal or cancellation and further agree not hold oongole [KGLLP] liable for any refusal or cancellation.

Frivolous complaints

In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, oongole reserves the right to take necessary legal actions against you and you will be solely liable for all costs incurred by oongole in this regard.

Return shipping- self-sendprocess

In case of return of products initiated and subsequent courier of the product by you, if it is found that the returned product was not delivered to us or any other designated location specified or the package was empty, the onus shall be on you to prove through submission of proof of delivery from the concerned courier service provider to establish your claim of return. oongole is not liable to process the return request until satisfactory proof of delivery is provided to oongole.

In case of damage claims, oongole may ask for pictures of the damaged product before it is approved or allowed for return.

For return shipping managed by oongole, you will need to hand over the product to the assigned logistics service provider at the time of pick-up. In the event the logistics service provider makes attempts to pick-up the product and you are unavailable or not ready to handover the product, oongole or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by the seller and hence the refund. A maximum of [•] attempts will be made by the logistics service provider to pick-up the product to be returned.

In the event where a product not belonging to the seller selling on oongole is returned by mistake, oongole is not accountable for such misplacement and is not responsible for its delivery back to you or any costs incurred by you or any refund.

Discrepancy between You and our logistics service provider

In case of any discrepancy in the status of pick-up of a product arranged by oongole, (where you claim the product has been returned, while our system suggests otherwise) refund will be initiated only if you successfully furnish the courier slip given by the oongole assigned logistics service provider at the time of the pick-up.

In case where a seller or designated return location claims that the product received from you is different or the return of the product is not in compliance with the Returns Policy, the product will be dispatched back to your shipping address and you are required to receive and accept the package. In the event of dispute, oongole will coordinate with you and the seller to reach an amicable solution. oongole is only a facilitating link between you and the seller and will not be liable in any manner.