“oongole” a brand owned by Keshav Gaugram LLP (“KGLLP”) a LLP incorporated under Limited Liability Partnership Act, 2008 with its registered office in India at Plot No.1518, Built up Unit, Industrial Park, JLPL, Sector 82, SAS Nagar, Mohali (Pb.)- 160082 in the course of its business. The domain name oongle.com (https://www.oongole.com/) is owned by KGLLP.
The company holds a FSSAI License no. 10021063000121. The company is also MSME registered, bearing Udyam Registration No. UDYAM-PB-20-0009141.
As a visitor to the Site/ customer you are advised to please read & understand the Term & Conditions carefully. By accessing the services provided by the Site you agree to the terms provided in this Terms & Conditions document. If you do not agree with this, you should not use or access the Site for any purpose whatsoever. It is further strongly recommended that you review the User Agreement, as available on the Site, each time you access and/ or use the Site.
The Site is a Multi Category online service platform serving both models- B2B (Business 2 Business) & B2C (Business 2 Customer) with its own efficient & reliable delivery system.
The Company is not and cannot be a party to any transaction between you and the third party sellers, or have any control, involvement or influence over the products purchased by you from such third party sellers or the prices of such products charged by such third-party sellers. The Company therefore disclaims all warranties and liabilities associated with any products offered on the Marketplace.
Transactions through the Site are subject to a delivery charge where the minimum order size is not met. You will be informed of such delivery charges at the stage of check-out for a transaction through the Site
As part of the registration process on the Site, KGLLP may collect the following personally identifiable information about you:
Name including first and last name,Alternate email address, mobile phone number and contact details, postal code,Demographic profile (like your age, gender, occupation, education, address etc.) and Information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.
Services of the Site would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Site. However, if you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.
The Site is intended to be a platform for end-consumers desirous of purchasing product(s) for domestic self-consumption. If you are a retailer, institution, wholesaler or any other business user, you are also eligible to use the Site to purchase products
KGLLP grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express prior written consent of KGLLP. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of KGLLP. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of KGLLP and its affiliates without express written consent. You may not use any Meta tags or any other "hidden text" utilizing the Site or KGLLP’s name without the express written consent of KGLLP. Any unauthorized use terminates the permission or license granted by KGLLP.
All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service.
All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.
We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
KGLLP may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain the property of KGLLP. Such disclosure, submission or offer of any Comments shall constitute an assignment to KGLLP of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, KGLLP owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. KGLLP will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. KGLLP is and shall be under no obligation
You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
Please note all reviews submitted by customers are subject to checks and moderation by our content Team. KGLLP reserves the rights to moderate as well as publish/not publish the reviews. KGLLP reserves the rights to solicit or withhold reviews and ratings with no liability. KGLLP reserve the right to accept, reject, moderate, monitor & edit or remove any comment. You grant KGLLP the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make, and you agree to indemnify KGLLP and its affiliates for all claims resulting from any Comments you submit. KGLLP and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
You understand that by using this Site or any services provided on the Site, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, KGLLP and its affiliates shall have no liability to you for content that may be deemed offensive, indecent, or objectionable to you.
You agree to defend, indemnify and hold harmless KGLLP, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to KGLLP any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of a violation of any applicable laws, regulations (including but not limited relation to intellectual property rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights). This clause shall survive the expiry or termination of this User Agreement.
This User Agreement is effective unless and until terminated, either by you or KGLLP. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. KGLLP may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site.
Such termination will be without any liability to KGLLP. Upon any termination of the User Agreement by either you or KGLLP, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise.
KGLLP’s right to any comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for product(s) already ordered from the Site or affect any liability that may have arisen under the User Agreement prior to the date of termination.
The aggregate liability of KGLLP, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established.
It is acknowledged and agreed that notwithstanding anything to the contrary, KGLLP shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.
KGLLP and its affiliates respect the intellectual property(ies) of other entities. If you believe that your intellectual property rights have been violated/ used in any manner which results in infringement, then please inform us at care@oongole.com .
We will evaluate the contents of your notice and will respond within a reasonable period of time. We may take such action as we deem appropriate in keeping with applicable law and our policies, we may also reach out to you for additional details. It may be noted that reporting inaccurate, false or misleading information to KGLLP may result in civil and/ or criminal liability.
You agree to indemnify KGLLP for all claims brought by a third party(ies) against KGLLP arising out of or in connection with the submission of your email at care@oongole.com
In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011, the name and contact details of the Grievance Officer who can be contacted for any complaints or concerns pertaining to the Site, including those pertaining to breach of the Terms of Use or any other policies are published as under.
If you wish to correct or update any information you have provided, you may do so online, on the website itself. Alternatively, you may contact KGLLP to correct or update such information by sending an email to: care@oongole.com.
In the event of loss of access to the website, you may contact KGLLP by sending an email to: care@oongole.com .
In the event you wish to report a breach of the Privacy Policy, you may contact the designated Grievance Officer of KGLLP at:
Neeraj Garg Keshav Gaugram LLP, Plot No. 1518, Built Up Unit, Industrial Park, JLPL, Sector 82, SAS Nagar, Mohali, Punjab 160082, India E-mail id: care@oongole.com
